Eagles Management Consultants Ltd

Eagles Management Conslustants Ltd ,is the leading Training company in East Africa.

We pride ourselves as Premier training Company having dealt with Banks,NGO,School, Goverment parastatals,IT Companies and also international organizations.

We are certified by National Industrial Training Authority (NITA) .We specialize in guiding organizations, individuals and teams to achieve high productivity and sustainable growth. For more than Ten years.Eagles Management Consultants Ltd have worked passionately with corporate organizations through tailor-made solutions that have seen them achieve results that go beyond the financials.

Our Training programs include:

• Corporate Events & Team Building (Virtual & In-house)
• Customer service Training
• Entrepreneurship Training
• Leadership Training
• Motivation talks
• Personal Development Trainings
• Change Management Trainings
• Sales Training
• Personal Development Training
• Leadership Training
• https://eaglesconsultants.com/

Improve your Customer Service Skills with Eagles Consultants. Our Trainers will transform your Team through our virtual, remote and In-house Training in Kenya

From our best customer service trainers, trainees take back to their organizations with enhanced skills that enable them to build a customer-centric organization. They will focus on customer experience as well as effective problem solving to ensure customer retention. Our courses are detailed and relevant to the needs of a different organization. We cover the basics as well as strategic customer service topics that will lead to enhanced customer experience, acquisition, and retention. For  online staff corporate training; eagles is the go to company.

Sessions Available both Online, Remote and In-House

LEARNING OBJECTIVES
At the end of the day, delegates will be able to:
•Appreciate what Customer Service is, and why it is important
•Understand the change nature of customer expectations and how to meet them
•Learn how to solve the three main types of customer problems
•Deal confidently and assertively with difficult people
•Use communication skills effectively and overcome barriers
•Understand which personal skills will help you in your role
•See how exceptional customer service is based on six areas
•Know how great customer service benefits everybody involved

COURSE OVERVIEW
The following outline highlights the ten modules to be covered under the customer service course.https://eaglesconsultants.com/customer-service-training-in-kenya//As part of the training program, we will modify content as needed to meet your objectives. Upon request, we will provide you with a copy of the participant’s materials prior to the session